Support & Troubleshooting

I purchased the game but never got an email with a key!

Our game can be purchased from either Humble or Steam. If you purchased using the Humble widget on our site and have yet to receive a key, please try Humble's key resender tool here.

If you are still having an issue with your purchase, you will need to contact either Humble Support or Steam support, depending on who you made the purchase with.

The game doesn't launch from Steam!

Perform an integrity check on your game to make sure the game was downloaded properly. This is a quick way to resolve a lot of common problems. You can find instructions on how to perform an integrity check here..

I'm having problems using my Rift or DK2 with the game.

Please make sure that you are running the latest Oculus software found here. Note that VR is not supported on Mac OS X.

If you are running from Steam or the non-DRM version you will need to enable Unknown Sources in Oculus Home. To do this follow the instructions here.

Make sure that your graphics card drivers are up to date and that you can run other content properly from Oculus Home.

If you are still having problems, please let us know at and we'll help you the best we can.

When using VR, the desktop window only shows the game logo. How do I see the VR view for streaming?

There is a "Second Screen: Mirror" option found in the Graphics settings that can be turned on for broadcasting gameplay. You can also view the manual on the desktop window by switching the Second Screen to "Manual".

How do I run the game in Desktop Mode in Oculus Home?

Open Oculus Home in Desktop (2D) mode. Go to your Library and find Keep Talking and Nobody Explodes under the Installed section. Right click on the icon and choose Start in Desktop Mode.

My game is crashing as soon as I try to run it!

One of the most common causes for this is a lack of recent video card drivers. Please ensure you have updated your drivers recently. If you need instructions on how to do this, please see this page.

I hear sound, but the screen is black or turns black shortly after starting!

Please disable any third-party overlays, such as FPS counters. The most common one is AMD's Raptr Gaming Evolved overlay, which often gets installed as part of your video card driver update. You can find instructions to disable the Raptr overlay here.

If you do not have any overlays enabled and are using an AMD mobile graphics chip, you may be able to resolve the problem using the steps found here.

I hear sound and my screen is still black!

Are you running Windows? The 2017 Windows 10 Fall Creators Update has caused users with certain graphics cards to experience this problem with Unity games. Changing the scaling mode of the graphics drivers has fixed this problem for many players.

For Nvidia:

  1. Open the Nvidia Control Panel.
  2. Under the "Adjust desktop size and position" tab, Select "No scaling".
  3. * Optional: Selecting the "Override the scaling mode set by games and programs" has also worked for some players.

For AMD:

  1. Open "Radeon Settings".
  2. Under "Scaling Mode" select "Full Panel".

For Intel:

  1. Under Control Panel, switch the 'Scaling' option to "Maintain Aspect Ratio".

I’m having issues running on Linux Build!

Please keep in mind that we are a small team with limited Linux knowledge. We've tested the game in Ubuntu 16.04 and SteamOS. If you are using a different distribution or have an uncommon configuration, you will probably need to rely on the Linux community for support.

Note: The Linux version doesn't support VR but it has all of the other game features including mod support through the Steam Workshop.

I've tried everything on this page but something is still wrong!

That's not good! Please look for logs in the following locations:


There are two logs files we need. Here's where to find them based on where you got the game:

  1. Steam:
    1. C:\Program Files (x86)\Steam\steamapps\common\Keep Talking and Nobody Explodes\logs\ktane.log
    2. C:\Program Files (x86)\Steam\steamapps\common\Keep Talking and Nobody Explodes\ktane_Data\output_log.txt
  2. Oculus Store:
    1. C:\Program Files (x86)\Oculus\Software\steel-crate-games-keep-talking-and-nobody-explodes\Keep Talking and Nobody Explodes\logs\ktane.log
    2. C:\Program Files (x86)\Oculus\Software\steel-crate-games-keep-talking-and-nobody-explodes\Keep Talking and Nobody Explodes\ktane_Data\output_log.txt

It would also be incredibly helpful to have a DXDiag file:

  1. Press the Windows Key + R (at the same time).
  2. Type in DxDiag and press Enter to run the DirectX diagnostic tool.
  3. Click "Save All Information" and save the file somewhere, then attach it to your email.

Send the logs (if any), your DxDiag file, and a description of your problem to and we'll help you out.

Mac OS X

Use the menu in Finder to select "Go" -> "Go To Folder..." and look for the following:

  1. ~/Library/Application Support/Steam/SteamApps/common/Keep Talking and Nobody Explodes/logs/ktane.log
  2. ~/Library/Logs/Unity/Player.log

Send the logs (if any) and a description of your problem to and we'll help you out.


Here is where the log file is under Linux

  1. ~/.config/unity3d/Steel\ Crate\ Games/Keep\ Talking\ and\ Nobody\ Explodes/Player.log

Send the log and a description of your problem to and we'll help you out.

Steam Workshop Mod Support

What is a mod?

A mod is a modification to the game created by the community rather than the game's developers. It adds new content to the game such as new modules, bomb casings, missions and more.

Where can I find the manual pages for mods?

You can access the mod manual pages in-game by opening the mod brochure on the desk. In the top right of the mod brochure, select “Mod Manual Folder”. A window will open select the “ModsOnlyManual.pdf” to view the mod manual pages.

Where can I learn more about making mods?

You can find our mod kit with information on how to get started here.

Can I run mods outside of Steam?

All PC and Mac versions of the game including the Humble and Oculus Store versions support modding, but the Steam Workshop is necessary to find community made mods and is only available in the Steam version. Android and PS4 are unable to support mods due to technical restrictions.

A mod that I installed isn't working!

Mods are created by members of the community. Unfortunately, that means we can't provide technical support for any issues you are experiencing with them. Each steam workshop item has a comments section where you can describe issues you are having with a given mod.

HELP! I installed a mod and now my game is crashing!

You can manually delete mods by logging into the Steam through your web browser or desktop app.

  1. In the navigation menu at the top next to “Store” and “Community” you’ll see your profile name. Click on your profile name and select “Content” from the drop-down menu.
  2. Select the “Workshop Items” tab.
  3. On the bottom right, select “Subscribed Items”.
  4. Click the “Unsubscribe” button next to the mods you wish to uninstall.